General Data Protection Regulation (GDPR) Compliance Policy
Last Updated: November 2025
Website: https://orcapro-max.shop
At OrcaProMaxe.shop, we are committed to protecting and respecting your privacy in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR). This policy explains how we collect, process, store, and protect your personal data as a customer, visitor, or user of our IPTV services within the European Union (EU) and the European Economic Area (EEA).
1. Who We Are
OrcaProMaxe.shop is an online platform offering IPTV subscription services across Europe.
We act as the Data Controller for personal data processed through our website and related services.
If you have any questions about how your data is handled, please contact:
📧 privacy@orcapro-max.shop
2. What Personal Data We Collect
We collect and process only the information necessary to provide our services effectively:
- Identification Data: Name, surname, and contact details (email address, phone number, billing address).
- Account Data: Username, password, and preferences (if you create an account).
- Payment Data: Payment method details, processed securely by third-party payment providers.
- Technical Data: IP address, browser type, operating system, device information, and usage statistics collected via cookies or analytics tools.
- Communication Data: Records of any messages, emails, or support requests you send us.
We do not collect sensitive personal data (e.g., race, religion, political opinions, or health information).
3. Legal Basis for Processing Your Data
We process your personal data under one or more of the following lawful bases:
- Contractual Necessity: To fulfill your IPTV subscription or account management.
- Legal Obligation: To comply with applicable laws (e.g., tax or accounting obligations).
- Legitimate Interests: To improve our services, prevent fraud, and ensure website security.
- Consent: When you explicitly agree to optional marketing communications or non-essential cookies.
4. How We Use Your Data
Your data is used for the following purposes:
- To create and manage your user account.
- To process and deliver IPTV subscriptions and renewals.
- To send service notifications, renewal reminders, and updates.
- To provide customer support and technical assistance.
- To improve the performance, functionality, and security of our website.
- To comply with legal requirements and prevent fraudulent activity.
5. Sharing and Disclosure of Data
We do not sell, rent, or trade your data.
However, we may share your personal data with:
- Payment processors and billing services (for secure transactions).
- Hosting and IT service providers (for website operation and maintenance).
- Analytics or email communication tools (to optimize user experience and service delivery).
- Regulatory authorities, if legally required.
All third-party processors are bound by GDPR-compliant agreements to ensure your data remains secure and confidential.
6. Data Storage and Retention
We store your personal data securely and only for as long as necessary to fulfill the purposes outlined in this policy.
Retention periods may vary depending on the type of data:
- Account and service data: retained while your subscription is active.
- Transaction data: retained for up to 7 years to comply with legal obligations.
- Cookies and analytics data: retained in accordance with our Cookie Policy.
Once data is no longer needed, it is permanently deleted or anonymized.
7. Your Rights Under GDPR
As an EU/EEA resident, you have the following rights regarding your personal data:
- Right of Access – Request a copy of the personal data we hold about you.
- Right to Rectification – Correct inaccurate or incomplete information.
- Right to Erasure – Request deletion of your personal data (“right to be forgotten”).
- Right to Restrict Processing – Limit how we use your data in certain circumstances.
- Right to Data Portability – Receive your data in a structured, commonly used format.
- Right to Object – Object to processing based on legitimate interests or marketing purposes.
- Right to Withdraw Consent – Withdraw your consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at privacy@orcapro-max.shop.
We may require verification of your identity before fulfilling your request.
8. Data Security
We use appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or disclosure.
These include encryption, secure servers, limited access control, and routine system monitoring.
While we take all reasonable steps to protect your data, no system is completely secure. By using our website, you acknowledge and accept this risk.
9. International Data Transfers
Some of our service providers may process your data outside the European Economic Area (EEA).
In such cases, we ensure appropriate safeguards are in place, such as EU Standard Contractual Clauses (SCCs) or that the destination country has been deemed adequate by the European Commission.
10. Automated Decision-Making
We do not use your personal data for automated decision-making or profiling that produces legal or significant effects on you.
11. Changes to This GDPR Policy
We may update this GDPR Policy from time to time. Any changes will be posted on this page with the revised “Last Updated” date.
We encourage you to review this policy periodically to stay informed about how we protect your data.
12. Contact Information
For any inquiries, complaints, or to exercise your data protection rights, please contact us at:
📧 privacy@orcapro-max.shop
🌐 https://orcapro-max.shop
If you are not satisfied with our response, you have the right to lodge a complaint with your local Data Protection Authority (DPA) within the European Union.
